The Retail & Check-In Staff serves as the first point of contact for guests, setting the tone for a welcoming and organized experience from arrival to departure.
This role involves managing reservations, handling guest check-ins efficiently, and processing retail transactions with accuracy and professionalism. Staff are expected to answer inquiries, provide helpful information about services and offerings, and ensure guests feel informed and comfortable throughout their visit. In addition to front-facing responsibilities, they maintain clean and visually appealing retail displays, monitor inventory levels, and ensure all systems and records are up to date.
A strong focus on customer service, attention to detail, and the ability to multitask in a fast-paced environment are essential to delivering a seamless and positive guest experience.
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