Frequently Asked Questions

Question 1

How do I contact the reservation team?

Accepted Answer

info@dolphindiscoveries.com

Question 2

How far in advance should I book?

Accepted Answer

At least one week ahead for most times of year. During peak seasons (summer, spring break, holidays), tours often book up several weeks in advance. You may book up to a year ahead. Large groups should always book early, regardless of season.

Question 3

Do you offer discounts for multiple trips?

Accepted Answer

Discounts and promotions are offered at different times of year, but discounts are not applied to already-discounted tickets. Call the reservation team to ask about current specials.

Question 4

Can I reserve a private charter?

Accepted Answer

Call (808) 322-8000 to inquire about private charter reservations.

Question 5

What is the cancellation policy?

Accepted Answer

Please contact Dolphin Discoveries for details on their cancellation policy.

Question 6

What if the company cancels my trip?

Accepted Answer

If Dolphin Discoveries cancels due to weather, ocean conditions, or mechanical/safety issues, they will offer a free rescheduled trip (space available) or a full refund.

Question 7

What if I booked through a third-party agent?

Accepted Answer

Contact your booking agent directly for any modifications. Their policies may differ from Dolphin Discoveries' standard policies.

Question 8

What should I bring?

Accepted Answer

Wear a swimsuit under a cover-up. Bring: a towel, sunglasses, reef-safe sunscreen (lotion only, no aerosols), a camera, and a small bag (dry storage on board is limited). For manta ray trips, a towel or cover-up afterward is especially recommended.

Question 9

What sunscreen is allowed?

Accepted Answer

Only reef-safe sunscreen in lotion form is allowed. No aerosol sunscreens are permitted.

Question 10

Will there be shade on the boat?

Accepted Answer

All boats offer some shade, but sun protection is still important. Apply waterproof reef-safe sunscreen beforehand and consider a rash guard, paddle shirt, or hat. Those concerned about sun exposure often choose the afternoon Captain Cook Snorkel Adventure, as Kona is typically cloudier in the afternoon.

Question 11

What kind of boats do you use?

Accepted Answer

Dolphin Discoveries uses boats equipped with pontoons for easy boarding and water access.

Question 12

How do we board and exit the water?

Accepted Answer

At the dock, board by stepping onto the pontoon. To enter the water, sit on the pontoon and slide in from the side. Exit via a secure metal ladder on the side of the pontoon.

Question 13

Are there restrooms on board?

Accepted Answer

No bathrooms on board. Use facilities near the check-in location before departure. Your first opportunity to enter the water is approximately 30–40 minutes into the trip.

Question 14

How deep is the water?

Accepted Answer

Water depth varies by location. Please contact Dolphin Discoveries for specific information about tour locations.

Question 15

Can I bring my own gear?

Accepted Answer

Yes, you're welcome to bring your own. Onboard gear includes silicone masks, dry snorkels with purge valves, and fins in many sizes — all sanitized after each use. There is no discount for bringing your own equipment.

Question 16

Can I use a full face mask?

Accepted Answer

Full face masks are not permitted on any charter. They carry risks of CO₂ buildup leading to loss of consciousness and are difficult to remove quickly in distress. A traditional mask and snorkel are strongly recommended.

Question 17

What if I've never snorkeled before?

Accepted Answer

First-time snorkelers are welcome. The crew provides instruction and assistance to ensure a safe and enjoyable experience.

Question 18

Is wildlife sighting guaranteed?

Accepted Answer

No. Animals are wild and free. No re-rides or refunds are offered if whales, dolphins, or manta rays are not seen.

Question 19

What happens if weather is bad or the water is rough?

Accepted Answer

Captains assess ocean conditions 30 minutes before departure — no trip is cancelled before that point. If cancelled for safety, a reschedule (subject to availability) or full refund will be offered. Tours run rain or shine.

Question 20

What if I get seasick?

Accepted Answer

RHIBs tend to cause less seasickness than large catamarans due to open air and speed, but susceptible guests may still be affected. If taking medication, take the recommended dose the night before and the morning of the trip. No refunds are issued for seasickness.

Question 21

What is the minimum age?

Accepted Answer

The minimum age for any in-water activity is 6 years old. A parent or guardian must remain with the minor at all times, whether on the boat or in the water.

Question 22

Can non-swimmers join?

Accepted Answer

Yes. Non-swimmers can join as a 'ride-along' — a paid reserved seat on the vessel. There is still plenty to see and learn from the boat on every tour.

Question 23

How does the waiver work?

Accepted Answer

An electronic waiver (E-Waiver) link is included in your confirmation email. One waiver is required per person, including minors (who can be added to a parent or guardian's waiver). Sign in advance to speed up check-in. If you can't find the link, it can be accessed directly at the Dolphin Discoveries waiver page.

Frequently Asked Questions

Booking & Reservations

Cancellatons & Changes

What to Bring & Wear

The Boats & Experience

Snorkeling & Equipment

Wildlife & Weather

Policies & Waivers

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